Privacy Policy

Last updated: October 26, 2025

1. Introduction

Hawkesbury 3D ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We process your personal data in accordance with applicable data protection laws in Canada.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register an account, place an order, or upload a file. The information we may collect includes:

  • Personal Identification Information: Name, email address, mailing address, phone number.
  • Account Information: Username, password, and other registration information.
  • Order Information: Details about the products and services you purchase from us, including 3D model files (STL, OBJ, etc.), material choices, and print settings.
  • Payment Information: We do not store credit card details. All payments are processed through a secure third-party payment processor (e.g., Stripe, PayPal).
  • Technical Data: IP address, browser type, operating system, and other information about the device you use to access our website.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services.
  • Process your orders and manage your account.
  • Communicate with you, including for customer service and support.
  • Improve our website, products, and services.
  • Send you technical notices, updates, security alerts, and administrative messages.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following situations:

  • Service Providers: We may share your information with third-party vendors who perform services for us or on our behalf, such as payment processing, order fulfillment, and email delivery.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Security of Your Data

The security of your data is important to us. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

You have certain data protection rights, including:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification.
  • The right to object to our processing of your personal data.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

If you wish to exercise any of these rights, please contact us.

8. Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hawkesbury 3D
[Your Company Address]
Email: [Your Contact Email]